Privacy Policy for Canopy Trails

Canopy Trails is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our site or engage with our services, including bespoke garden design, rainforest & canopy themed landscaping, vertical gardens, biophilic design consultation, water feature installation, and horticultural services. We operate in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

We collect various types of information to provide and improve our landscape architecture and garden design services.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, request a quote, sign up for a newsletter, or otherwise communicate with us. This may include your name, address, phone number, email address, and project-specific details.
• Usage Data: We may collect information about how you access and use our online platform. This Pata may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.

2. How We Use Your Information

Canopy Trails uses the collected data for various purposes:

• To provide and maintain our services, including designing and implementing landscape projects.
• To process your inquiries and requests, such as project proposals or consultations.
• To communicate with you about your projects, appointments, and service updates.
• To improve our online platform and the quality of our landscape architecture and design services.
• To send periodic emails regarding our services, promotions, or other news, if you have opted in to receive them.
• To monitor the usage of our site for analytical purposes.
• To detect, prevent, and address technical issues.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Canopy Trails' legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• You have given us permission to do so.
• The processing is necessary for the performance of a contract with you.
• The processing is in our legitimate interests and not overridden by your rights.
• To comply with the law.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties. This excludes trusted third parties who assist us in operating our site, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you submit a request or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

Canopy Trails will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Canopy Trails aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Canopy Trails relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: